by Susan Bernstein | Mar 28, 2017 | Anger, Conflict, Disappointment, Leadership
Have you ever wanted someone to apologize to you, but you don’t know how to extract the words “I’m sorry” out of their mouth? I understand your desire. I hear it often in my work as an executive coach. For example, Nancy was furious at her...
by Susan Bernstein | Mar 11, 2017 | Emotions in the Workplace
I’m now thoroughly convinced it’s a bad idea to “control your emotions.” First, think about this: Why do you usually try to control your emotions? You want to be liked or accepted by others, right? So you probably try to express emotions you...
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