by Susan Bernstein | Apr 10, 2017 | Conflict
How do you feel about conflict? Too often, we see examples of conflicts that stall out or escalate, leaving the people involved feeling burned — like what we’re seeing in the United States, where political parties refuse to fully hear each other. But it...
by Susan Bernstein | Apr 3, 2017 | Anger, Conflict, Emotions in the Workplace, Leadership
Imagine you’re faced with a really upset co-worker who’s just stormed into your workspace, sporting an angry scowl on his face. He’s wagging a finger at you, screaming loudly, “It’s not fair that Bob got the Turner account. I deserved that!” How do you respond...
by Susan Bernstein | Mar 28, 2017 | Anger, Conflict, Disappointment, Leadership
Have you ever wanted someone to apologize to you, but you don’t know how to extract the words “I’m sorry” out of their mouth? I understand your desire. I hear it often in my work as an executive coach. For example, Nancy was furious at her...
by Susan Bernstein | Mar 11, 2017 | Emotions in the Workplace
I’m now thoroughly convinced it’s a bad idea to “control your emotions.” First, think about this: Why do you usually try to control your emotions? You want to be liked or accepted by others, right? So you probably try to express emotions you...
by Susan Bernstein | Feb 20, 2017 | Emotions in the Workplace, Leadership
So, you’re frustrated because you keep trying to show that you’re ready to step into a leadership role. But it’s not happening. You’re puzzled, because you know that you’re smart, accomplished, and you care deeply about your organization’s mission. You’re always the...
Recent Comments