by susanbernstein | Dec 10, 2017 | Anger, Communication, Conflict, Emotions in the Workplace
You know those conversations that go sideways, or south? The times you’re talking to someone, and it just devolves into a nasty conflict, or someone storms off, and feelings get hurt and issues remain unresolved? I hate those kinds of interactions. You, too? I...
by Susan Bernstein | Apr 3, 2017 | Anger, Conflict, Emotions in the Workplace, Leadership
Imagine you’re faced with a really upset co-worker who’s just stormed into your workspace, sporting an angry scowl on his face. He’s wagging a finger at you, screaming loudly, “It’s not fair that Bob got the Turner account. I deserved that!” How do you respond...
by Susan Bernstein | Mar 28, 2017 | Anger, Conflict, Disappointment, Leadership
Have you ever wanted someone to apologize to you, but you don’t know how to extract the words “I’m sorry” out of their mouth? I understand your desire. I hear it often in my work as an executive coach. For example, Nancy was furious at her...
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