by susanbernstein | Feb 19, 2018 | Change, Conflict, Leadership
In the world of managing and growing your career, I am so grateful to LinkedIn as the go-to resource. Do you remember hunting for new connections by making phone calls, tracking down leads from newspapers and magazines, and even cold-calling a company? Now, you can...
by susanbernstein | Dec 10, 2017 | Anger, Communication, Conflict, Emotions in the Workplace
You know those conversations that go sideways, or south? The times you’re talking to someone, and it just devolves into a nasty conflict, or someone storms off, and feelings get hurt and issues remain unresolved? I hate those kinds of interactions. You, too? I...
by susanbernstein | May 23, 2017 | Conflict, Control
Cynthia was grumbling to me about her fate. Her colleague, who I’ll call Betty, kept getting under her skin all day long, making her both furious and exasperated. “I’m going crazy!” Cynthia shouted. “There’s a woman in my department...
by Susan Bernstein | Apr 10, 2017 | Conflict
How do you feel about conflict? Too often, we see examples of conflicts that stall out or escalate, leaving the people involved feeling burned — like what we’re seeing in the United States, where political parties refuse to fully hear each other. But it...
by Susan Bernstein | Apr 3, 2017 | Anger, Conflict, Emotions in the Workplace, Leadership
Imagine you’re faced with a really upset co-worker who’s just stormed into your workspace, sporting an angry scowl on his face. He’s wagging a finger at you, screaming loudly, “It’s not fair that Bob got the Turner account. I deserved that!” How do you respond...
by Susan Bernstein | Mar 28, 2017 | Anger, Conflict, Disappointment, Leadership
Have you ever wanted someone to apologize to you, but you don’t know how to extract the words “I’m sorry” out of their mouth? I understand your desire. I hear it often in my work as an executive coach. For example, Nancy was furious at her...
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