by Susan Bernstein | Mar 28, 2017 | Anger, Conflict, Disappointment, Leadership
Have you ever wanted someone to apologize to you, but you don’t know how to extract the words “I’m sorry” out of their mouth? I understand your desire. I hear it often in my work as an executive coach. For example, Nancy was furious at her...
by Susan Bernstein | Jan 18, 2017 | Conflict, Disappointment, Emotions in the Workplace, Leadership
“I wanted to eventually promote Jane to a Senior Product Manager. But I guess I went about it the wrong way. Because she quit,” Melissa confided in me. Melissa became disappointed in Jane’s performance, especially in how she related to other the...
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