by susanbernstein | Feb 19, 2018 | Change, Conflict, Leadership
In the world of managing and growing your career, I am so grateful to LinkedIn as the go-to resource. Do you remember hunting for new connections by making phone calls, tracking down leads from newspapers and magazines, and even cold-calling a company? Now, you can...
by Susan Bernstein | Apr 3, 2017 | Anger, Conflict, Emotions in the Workplace, Leadership
Imagine you’re faced with a really upset co-worker who’s just stormed into your workspace, sporting an angry scowl on his face. He’s wagging a finger at you, screaming loudly, “It’s not fair that Bob got the Turner account. I deserved that!” How do you respond...
by Susan Bernstein | Mar 28, 2017 | Anger, Conflict, Disappointment, Leadership
Have you ever wanted someone to apologize to you, but you don’t know how to extract the words “I’m sorry” out of their mouth? I understand your desire. I hear it often in my work as an executive coach. For example, Nancy was furious at her...
by Susan Bernstein | Feb 20, 2017 | Emotions in the Workplace, Leadership
So, you’re frustrated because you keep trying to show that you’re ready to step into a leadership role. But it’s not happening. You’re puzzled, because you know that you’re smart, accomplished, and you care deeply about your organization’s mission. You’re always the...
by Susan Bernstein | Jan 18, 2017 | Conflict, Disappointment, Emotions in the Workplace, Leadership
“I wanted to eventually promote Jane to a Senior Product Manager. But I guess I went about it the wrong way. Because she quit,” Melissa confided in me. Melissa became disappointed in Jane’s performance, especially in how she related to other the...
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